Customer Relationship Management, or CRM, is a strategy
of maximizing your profitability through customer
satisfaction. Achieving that satisfaction involves several
teams to collect, analyze, report and improve
data related to the interactions with your
Are your customers satisfied? Can your
customers benefit from cross-selling or up-selling? Do you
use effective means of communicating with your customers?
Technology is a powerful tool for managing customer relationships.
Web sites, portals, databases and custom software applications
provide flexible capabilities to research, analyze, leverage and exploit
your customer data; this allows your business analyists and
corporate leaders to make more educated decisions and strategies.
At GDI, we build custom, or integrate your existing, CRM
applications for such purposes as:
- Business/Customer Intelligence
- Analysis and Performance
Contact a GDI
today for more information on
GDI CRM Services.